Terms and Conditions

Welcome to our site!

When you visit our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Who we are?

We are Synertic Limited and trading as Super Botanic. We are a company registered in England and Wales under company number 11558458.

Our VAT number is 309670394.

We manage our website http://www.superbotanic.com

If you would like to contact us, please see our Contact page, or email us at info@superbotanic.com

Our Products

The images of the Products on our site are for illustrative purposes only and the limitations of monitor abilities and of printers means that the colour, dimensions, and packaging of the Products may vary from that shown on images on our site. However, we make every effort to display as accurately as possible the colours and images of our products that appear at the store.

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

Accuracy Information

Your Information

We only use your personal information in accordance our Cookies and Privacy Policy. Please take the time to read this as it includes important terms which apply to you.

For Our Consumers

This paragraph only applies if you are a consumer.

If you are a consumer, you may only purchase Products from our site.

We will rely upon these Terms and our Cookies and Privacy Policy in regards to the Contract between you and us.

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect your legal rights.

For Business Owners

These Terms and Conditions do not apply to you, please contact info@superbotanic.com for information

Our Agreement

When you place an order on our website to purchase a product from us, you will receive an “Order Confirmation” emails are to confirm that we have received your request. All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these.

We accept this order when we send you an "Order Shipment" email confirming that we have dispatched the goods you have ordered from us.  The Contract between us will only be formed when you receive this Order Confirmation.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you asap via e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

Price of products and delivery charges

Products will be as clearly priced on our site. We ensure that the prices of Products are correct at the time when the relevant information was entered, however if we discover an error in the price of Product(s) you ordered, we will ensure it is corrected asap and will inform you.

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

The price of a Product does not include delivery charges. Our delivery charges are as quoted before you make a purchase.

Super Botanic cannot not be held liable for any additional costs, or losses, arising from any such delays or non-delivery, nor be held liable for any local import duties, taxes, or other incidental charges or fees, that may be imposed upon any products on entry into any Country or State outside the UK.

Cancellation and Refund Policy

If, for whatever reason, you are not completely happy with your purchase, simply return the order to us (if unopened) within 30 days of receipt and we'll give you a full refund immediately, no questions asked.

Please Contact Us or email info@superbotanic.com with your order number (found on your order confirmation email) and request a refund.

If you need to make any changes to your subscription then you can log into your account to pause deliveries, swap items and update your details at any time. With all subscription orders, as they ship automatically every 30 days we require notice to cancel. You can edit or cancel orders right up to our cut-off time, which is 5pm GMT (Monday to Friday) the day before your order is dispatched.

Once a subscription has been triggered it passes for immediate dispatch. If your order has already been dispatched, then we will be unable to cancel the delivery or issue a refund. 

Delivery

Your order will be fulfilled by the estimated delivery date set out in the Order Confirmation unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the goods to the address you gave us. Delivery in the UK is routinely between 2-5 days or as stated in the Order Confirmation.

International orders can take up to 2 weeks to arrive depending on the country and customs.

Super Botanic cannot be held responsible for any delays, any inconvenience, or for any non-delivery, that may arise if the products are held, whether temporarily, or permanently, at point of entry into any other Country or State outside the UK.

Likewise, Super Botanic cannot not be held liable for any additional costs, or losses, arising from any such delays or non-delivery, nor be held liable for any local import duties, taxes, or other incidental charges or fees, that may be imposed upon any products on entry into any Country or State outside the UK.

Our Warranty

We will warrant our products will correspond with Order at the time of the Dispatch Confirmation and shall be free from material defects on delivery.

This warranty does not apply to any products occurring from wilful damage, abnormal storage or working conditions, accident, negligence by you or any third party or if you fail to use the products by the user instructions.

We are not responsible if information made available on this site is not accurate, complete, or current. The information on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without researching your own sources of information. Any dependence on the information on this site is at your own risk.
For the avoidance of doubt the information provided on this site is for information only and it does not constitute medical advice. If in doubt before using any of the food supplements you should seek medical advice from your doctor.

Our Products are sold as food supplements and are not sold for any particular purpose unless otherwise stated on the packaging, all Super Botanic products are formulated, packed, labelled, and sold as “Food Supplement” products compliant with the relevant aspects of current UK Food, and Food Supplement, Legislation.  

Customers wishing to purchase products from Super Botanic Ltd for delivery into Countries and States outside the UK should be aware that any health, or nutritional claims the products concerned may carry, any ingredients they may contain, and the levels at which any ingredients and nutrients are present, comply with the relevant regulations and legislation in the country to which the products are to be shipped. 

Super Botanic cannot be held responsible for any delays, any inconvenience, or for any non-delivery, that may arise if the products are held, whether temporarily, or permanently, at point of entry into any other Country or State outside the UK.

Likewise, Super Botanic cannot not be held liable for any additional costs, or losses, arising from any such delays or non-delivery, nor be held liable for any local import duties, taxes, or other incidental charges or fees, that may be imposed upon any products on entry into any Country or State outside the UK.

Best Before dates of our products are based on storage of the product under the recommended storage conditions as stated on product labels, under UK climatic conditions. Many nutrients are highly susceptible to degradation under conditions of elevated temperatures and/or elevated humidity, and Super Botanic cannot be held liable for any deterioration of products, whether physical, chemical, or microbiological, due to storage or use under climatic or environmental conditions outside the UK. Super Botanic cannot not be held liable for any losses, illness, or injury, arising from any such degradation of a product where the country in which the product is being stored or used does not share the same climatic zone classification (i.e. ‘Temperate’) as the UK .

Other Information

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Amendments

We may update our Terms and Conditions from time to time, the changes will apply to the use of the Site. If you do not wish to accept the new Terms and Conditions you should not continue to use the Site. If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms and Conditions.

Terms and Conditions

Welcome to our site!

When you visit our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Who we are?

We are Synertic Limited and trading as Super Botanic. We are a company registered in England and Wales under company number 11558458.

Our VAT number 309670394.

We manage our website http://www.superbotanic.com

If you would like to contact us, please see our Contact page, or email us at info@superbotanic.com

Our Products

The images of the Products on our site are for illustrative purposes only and the limitations of monitor abilities and of printers means that the colour, dimensions, and packaging of the Products may vary from that shown on images on our site. However, we make every effort to display as accurately as possible the colours and images of our products that appear at the store.

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

Accuracy Information  

Your Information

We only use your personal information in accordance our Cookies and Privacy Policy. Please take the time to read this as it includes important terms which apply to you.

For Our Consumers

This paragraph only applies if you are a consumer.
If you are a consumer, you may only purchase Products from our site.

We will rely upon these Terms and our Cookies and Privacy Policy in regards to the Contract between you and us.

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect your legal rights.

For Business Owners

These Terms and Conditions do not apply to you, please contact info@superbotanic.com for information

Our Agreement

When you place an order on our website to purchase a product from us, you will receive an “Order Confirmation” emails are to confirm that we have received your request. All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these.

We accept this order when we send you an "Order Shipment" email confirming that we have dispatched the goods you have ordered from us.  The Contract between us will only be formed when you receive this Order Confirmation.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you asap via e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

Price of products and delivery charges

Products will be as clearly priced on our site. We ensure that the prices of Products are correct at the time when the relevant information was entered, however if we discover an error in the price of Product(s) you ordered, we will ensure it is corrected asap and will inform you.

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

The price of a Product does not include delivery charges. Our delivery charges are as quoted before you make a purchase.

Cancellation and Refund Policy

If, for whatever reason, you are not completely happy with your purchase, simply return the order to us (if unopened) within 30 days of receipt and we'll give you a full refund immediately, no questions asked.

Please Contact Us or email info@superbotanic.com with your order number (found on your order confirmation email) and request a refund.

If you need to make any changes to your subscription then you can log into your account to pause deliveries, swap items and update your details at any time. With all subscription orders, as they ship automatically every 30 days we require notice to cancel. You can edit or cancel orders right up to our cut-off time, which is 5pm GMT (Monday to Friday) the day before your order is dispatched. Once a subscription has been triggered it passes for immediate dispatch. If your order has already been dispatched, then we will be unable to cancel the delivery or issue a refund. 

Delivery

Your order will be fulfilled by the estimated delivery date set out in the Order Confirmation unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the goods to the address you gave us. Delivery in the UK is routinely between 2-5 days or as stated in the Order Confirmation.

Our Warranty

We will warrant our products will correspond with Order at the time of the Dispatch Confirmation and shall be free from material defects on delivery.

This warranty does not apply to any products occurring from wilful damage, abnormal storage or working conditions, accident, negligence by you or any third party or if you fail to use the products by the user instructions.

We are not responsible if information made available on this site is not accurate, complete, or current. The information on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without researching your own sources of information. Any dependence on the information on this site is at your own risk.
For the avoidance of doubt the information provided on this site is for information only and it does not constitute medical advice. If in doubt before using any of the food supplements you should seek medical advice from your doctor.

Our Products are sold as food supplements and are not sold for any particular purpose unless otherwise stated on the packaging, all Super Botanic products are formulated, packed, labelled, and sold as “Food Supplement” products compliant with the relevant aspects of current UK Food, and Food Supplement, Legislation.  

Customers wishing to purchase products from Super Botanic Ltd for delivery into Countries and States outside the UK should be aware that any health, or nutritional claims the products concerned may carry, any ingredients they may contain, and the levels at which any ingredients and nutrients are present, comply with the relevant regulations and legislation in the country to which the products are to be shipped. Super Botanic cannot be held responsible for any delays, any inconvenience, or for any non-delivery, that may arise if the products are held, whether temporarily, or permanently, at point of entry into any other Country or State outside the UK. Likewise, Super Botanic cannot not be held liable for any additional costs, or losses, arising from any such delays or non-delivery, nor be held liable for any local import duties, taxes, or other incidental charges or fees, that may be imposed upon any products on entry into any Country or State outside the UK.

Best Before dates of our products are based on storage of the product under the recommended storage conditions as stated on product labels, under UK climatic conditions. Many nutrients are highly susceptible to degradation under conditions of elevated temperatures and/or elevated humidity, and Super Botanic cannot be held liable for any deterioration of products, whether physical, chemical, or microbiological, due to storage or use under climatic or environmental conditions outside the UK. Super Botanic cannot not be held liable for any losses, illness, or injury, arising from any such degradation of a product where the country in which the product is being stored or used does not share the same climatic zone classification (i.e. ‘Temperate’) as the UK .

Other Information

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Amendments

We may update our Terms and Conditions from time to time, the changes will apply to the use of the Site. If you do not wish to accept the new Terms and Conditions you should not continue to use the Site. If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms and Conditions.